Introduction
This Privacy Policy describes how 918 Prime Cleaning (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website or use our exterior cleaning services in the Tulsa Metroplex area.
We are committed to protecting your privacy and handling your personal information responsibly. This policy explains what information we collect, how we use it, and your rights regarding your personal data.
Policy Last Updated: 1/12/2026 3:27 PM CST
Information We Collect
Personal Information You Provide
When you contact us for a quote or schedule our services, we may collect:
- Full name
- Home or business address
- Phone number
- Email address
- Property details (size, type of service needed, special requests)
- Payment information (processed securely through our payment processor)
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Pages visited and time spent on pages
- Referring website addresses
- Device type and operating system
- Geographic location (city/state level)
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us:
- Remember your preferences
- Understand how you use our website
- Improve website functionality
- Analyze website traffic and usage patterns
You can control cookie settings through your browser preferences. Disabling cookies may limit certain website features.
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
- Scheduling and performing cleaning services
- Communicating about appointments and service details
- Processing payments
- Providing customer support
- Following up on completed services
Business Operations
- Maintaining accurate business records
- Improving our services and customer experience
- Analyzing business performance
- Training staff members
Marketing Communications
- Sending promotional offers and service reminders (with your consent)
- Sharing tips for home maintenance
- Announcing new services or special discounts
You can opt out of marketing communications at any time by clicking “unsubscribe” in our emails or contacting us directly.
Legal Compliance
- Complying with applicable laws and regulations
- Responding to legal requests or court orders
- Protecting our legal rights and interests
- Preventing fraud and ensuring security
How We Share Your Information
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who help us operate our business, including:
- Payment processors (for secure payment transactions)
- Scheduling and booking software providers
- Email service providers (for communications)
- Website hosting and analytics providers
- Accounting and bookkeeping services
These providers are contractually obligated to protect your information and use it only for the purposes we specify.
Business Transfers
If our business is sold, merged, or acquired, your information may be transferred to the new owner as part of that transaction. We will notify you of any such change and how it affects your information.
Legal Requirements
We may disclose your information if required by law, such as:
- In response to a subpoena or court order
- To comply with legal obligations
- To protect our rights, property, or safety
- To protect the rights and safety of others
- To prevent or investigate fraud or security issues
With Your Consent
We may share your information with other parties when you give us explicit permission to do so.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, or alteration. Our security practices include:
- Secure data storage systems
- Encrypted payment processing
- Limited employee access to personal information
- Regular security assessments and updates
- Secure communication channels
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Active Customers: We keep your information while you remain an active customer and for a reasonable period afterward to facilitate future service requests.
Inactive Customers: After a period of inactivity (typically 3-5 years), we may delete or anonymize your information unless we have a legal obligation to retain it.
Financial Records: Payment and transaction records are retained according to applicable tax and accounting laws (typically 7 years).
You may request deletion of your personal information at any time, subject to legal retention requirements.
Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access You can request a copy of the personal information we hold about you.
Right to Correction You can request that we correct inaccurate or incomplete information.
Right to Deletion You can request that we delete your personal information, subject to certain legal exceptions.
Right to Opt-Out You can opt out of marketing communications at any time.
Right to Restrict Processing You can request that we limit how we use your information in certain circumstances.
Right to Data Portability You can request a copy of your information in a commonly used format.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.
Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will delete it promptly.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information we collect, use, and share
- Right to request deletion of your personal information
- Right to opt out of the sale of personal information (note: we do not sell personal information)
- Right to non-discrimination for exercising your privacy rights
To exercise these rights, contact us at the information provided below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will:
- Update the “Last Updated” date at the top of this policy
- Post the revised policy on our website
- Notify you of significant changes via email or website notice
We encourage you to review this policy periodically to stay informed about how we protect your information.